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Our highest priority is to ensure that our customers are 100% happy with everything that they purchase from our store. With this in mind, we offer a 14-day exchange policy on all products sold through this website. This guarantee does not affect your statutory rights as a consumer. If you decide within 14 days that the product you ordered is not for you, please contact us via email to arrange an exchange. Goods must be returned unused and in their original condition & packaging.
Please note that we are unable to exchange unwanted bespoke items as these are made to customer specifications, we are also unable to offer an exchange on engraved items or items returned after the 14 day period.
In some instances we may contact you to discuss specific requirements prior to commissioning your item to confirm that the item will meet your needs and is therefore not returned. This may include high value items or items not generally kept in stock.
– Faulty Goods
In the unlikely event of your purchase developing a fault within the first 30 days of purchase please contact us to arrange an exchange or refund.
If your item is faulty please allow up to 30 days to receive a refund. For an item exchange please allow up to 28 days to receive your replacement item.
For your protection, we recommend that you use a Special Delivery service when returning any item to us. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
Our returns policy is in addition to and does not affect your statutory rights as a consumer.